Participants Care Management

The NDIS Client-Management hub that ends data chaos fast.

  • •Manual data hunts steal care hours. Staff click through spreadsheets instead of supporting participants.
  • •Missed expiries trigger funding gaps. One overlooked plan review can cost tens of thousands.
  • •Paper notes fail compliance tests. Auditors flag incomplete records, risking registration.
  • •"My Clients" fixes it fast. One dynamic dashboard surfaces every metric churn, incidents, plan dates so you act before issues cost you.
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3D rendered magnifying glass examining a clipboard with a smiley face and checkmark, representing thorough and successful participant care management

Real-Time Performance Dashboard

Live tiles replace clunky reports and manual number crunching. Spot churn or funding shortfalls early, protecting revenue and Board confidence.

See live metrics clients, churn, average revenue, service distribution and service statues on one screen, no Excel digging.
Identify revenue leaks early; intervene before funding gaps hit cash flow.
Export board-ready graphs in seconds; impress stakeholders with data clarity.
Monitor growth and incident trends month-on-month for evidence-based planning.

Smart Alerts & Notifications

Auto-triggers fire when plans near expiry, incidents are logged, or KPIs slip. Zero surprises at audit, teams resolve risks before they snowball.

Escalation rules route critical incidents straight to compliance managers.
Audit trail records every alert action, proving due diligence.
Boost supervisor and operational productivity with proactive approach to service delivery.

360° Client Profile

One source of truth for non-negotiables, preferences, consent status, care plans and contacts. Staff get answers in seconds, saving up to 4 admin hours per participant per month.

One page holds demographics, consent, care plans, contacts no double entry.
Role-based access keeps sensitive data secure yet instantly reachable.
Quick-search tags pull past shift notes for faster behaviour analysis.
Staff save four admin hours per participant each month more time for care.

Tagged Service-Notes Timeline

Shift notes are searchable by tag/topic instead of buried in PDFs. Faster behaviour analysis leads to higher participant satisfaction scores.

Log, categorise and trend incidents without extra spreadsheets.
Heat-map repeat issues to drive preventive training and reduce risk exposure.

Incident Register & Analytics

Log, categorise and trend incidents without extra spreadsheets. Demonstrate continuous improvement to auditors and cut repeat events by up to 30%.

Realtime support worker initiated incident reporting directly from the frontlines via mobile app – cut the manual incident form chase.
Log, categorise and trend incidents without extra spreadsheets.
Heat-map repeat issues to drive preventive training and reduce risk exposure.

External Organisations Directory

Links partners, contacts and the clients they serve in one hub. Strengthens referral networks and eliminates 'who-to-call' bottlenecks when issues arise.

Build a network of support for each client with in-built consent management.
Eliminate confusion during client emergencies with clear, searchable contacts.
Identify and fill gaps in your referral network, increasing cross-service opportunities.
Cut response time dramatically, no more hunting for contact details when you need answers fast.

Ready to replace paperwork with purpose?

Unlock up to 30% more billable care hours next quarter guaranteed.

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