Roster Management

Rostering that keeps every shift profitable.

Compliance-first rostering for NDIS leaders

Late starts, no-shows, and manual award checks drain margins and invite Fair-Work penalties. Every 5-minute delay can trigger client complaints, NDIA claim rejections, and overtime blow-outs that wreck viability. Carers Community's Rostering Module automates award rules, flags risks in real-time, and reconciles payroll, timesheets, and invoices so you capture every billable minute with confidence.

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Green clipboard with checkmark badge representing organized rostering and successful task completion

Real-Time Alert Center

Live SMS/email alerts for no-shows, late check-ins, geo mismatches, and missing notes within five minutes. Stop service failures before they hit the ledger-protect revenue and participant trust in real time.

Instant pings for no-shows, late check-ins, geo mismatches, and missing shift notes delivered within 5 minutes.
Escalation logic routes critical alerts straight to supervisors, slashing response time and overtime blow-outs.
Revenue-shield automation stops unverified shifts from moving to payroll or invoices until they're corrected zero leakage, avoiding claim rejections.
Audit-ready evidence stores every alert, action, and note in a tamper-proof log for Fair-Work and NDIS audits.

Award-Aware Smart Scheduling

Built-in SCHADS rules (overtime tiers, broken-shift allowances, minimum breaks) applied automatically. Eliminate compliance guesswork and costly back-pay; payroll passes audits on the first try.

Built-in award engine applies overtime tiers, broken-shift allowances, sleepovers, min breaks live as you roster
Red-flag breaches before "publish," eliminating costly back-pay, Fair-Work risk and service viability risk

Drag-and-Drop Recurring Rosters

Template complex SIL routines, staff competencies, and holiday pauses in seconds. Slash rostering admin by 70% and guarantee participant continuity-no spreadsheet gymnastics required.

Clone complex SIL routines copy an entire house's weekly pattern (staff mix, competencies, sleepovers) with a single drag.
Smart gap-filler suggests qualified replacements when staff take leave or shifts are cancelled.
Up to 60% less rostering admin means coordinators spend time supporting teams and participants, not shuffling cells.

GPS Proof-of-Service

Geo-fenced mobile check-in/out with fraud warnings if location tracking is disabled. Provide iron-clad evidence for the NDIA and families, deterring time-theft and boosting accountability.

Geo-fenced check-in/out - the app stamps each shift with exact location and time; off-site punches are auto-flagged.
Fraud-shield alerts - supervisors get instant pings if GPS is disabled or spoofed.
Audit-ready paperwork - proof of service attaches to rosters, timesheets, and invoices; NDIA audits fly through.
Zero disputes, zero leakage - unverified minutes never slip into payroll or invoice, protecting margins and participant trust.

Auto-Validated Timesheets

Cross-checks roster, award rules, and NDIS line-items before exporting to payroll. Reduce payroll processing from hours to minutes, while cutting adjustment requests to near-zero.

Triple-check engine - matches rosters, timesheets, and NDIS line items the moment a shift ends.
Instant error flags - overtime miscodes, missing breaks, and GPS gaps show up before payroll ever sees them.
Auto-approval - system verifies and auto-approve clean timesheets; exceptions route to a quick-fix queue for supervisor review.
Seamless export - push validated data straight to Xero, MYOB, or QuickBooks no re-keying, no CSV drama.

Workforce Utilisation Dashboards

Donut charts and heat-maps show live capacity gaps and idle hours. Redeploy staff proactively, lifting billable utilisation and safeguarding margins.

Live heat-maps & donut charts show capacity gaps by worker, house, and service line updated in real time.
Idle-hour forecast predicts tomorrow's under-utilisation so you can redeploy staff before overtime kicks in.
One-click reschedules: drag a shift to the new shift timings and the system auto-checks award rules, competencies, and travel time.

Seamless Billing & Payroll Sync

One-click export to Xero, QuickBooks, or MYOB roster ⇆ timesheet ⇆ invoice matched automatically. Accelerate cash-flow and month-end close; finance and operations finally work from the same source of truth.

NDIS claim files auto-built: Generate PRODA-ready bulk upload files straight from approved timesheets, no spreadsheets, no stress.
Award codes pre-mapped: SCHADS pay categories and allowances post to the exact ledger accounts in Xero, QuickBooks, or MYOB.
Two-way status sync: Payment confirmations flow back into Carers Community so ops and finance always see the same numbers.

Ready to protect every care hour you deliver?

See how much margin you'll unlock before the next rostering cycle.

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